Shipping policies
At SAINTLY Fashion LTD, we strive to deliver your orders smoothly and efficiently across the UK and internationally.
1. Shipping Destinations
- UK Shipping: Available to all UK mainland addresses.
- International Shipping: Available to selected countries; options appear at checkout.
- If your address is unsupported, you’ll be notified during checkout.
2. Order Processing Time
- Orders are processed within 1-2 business days, excluding weekends and UK public holidays.
- Orders placed after 5pm GMT are processed the next working day.
- You’ll receive confirmation via email or SMS once your order has shipped.
3. Delivery Estimates
Destination | Estimated Delivery Time |
---|---|
UK Mainland | 2–4 business days |
UK Highlands & Islands | 4–7 business days |
Europe (Standard) | 5–10 business days* |
Worldwide (Standard) | 7–15 business days* |
*Customs and import duties may add delays.
4. Shipping Costs
- UK Orders: Free standard delivery on orders over £50. Under £50: £3.95 standard, £6.95 next-day.
- International Orders: Calculated at checkout based on destination and weight.
- Import duties, VAT or customs charges (if applicable) are the customer’s responsibility.
5. Tracking & Notifications
- Tracking link via email/SMS is sent once your order ships.
- Use our “Track Order” page with your Order ID for updates.
- We’ll inform you if any delays occur during transit.
6. Cash on Delivery (COD)
- COD is not available for UK or international orders.
- We accept: Credit/Debit cards, PayPal, Klarna (where available).
7. Shipping Partners & Packaging
We use trusted couriers like Royal Mail, DPD, Hermes, and UPS. All orders are securely packaged to prevent damage during transit.
8. Shipping Issues
- If your order is delayed or missing, contact us within 48 hours of the expected delivery date.
- For lost shipments, we’ll investigate with our courier and provide a replacement or refund if confirmed.
9. Address Changes & Modifications
- Change address within 2 hours of placing your order by contacting customer care.
- No changes possible once the order has been dispatched.
10. Customs & International Terms
International orders may incur import duties/VAT at customs clearance. These are not included in the checkout price. If refused by customs, refunds or returns will follow our standard Returns Policy.
11. Peak Season & Holidays
During peak periods like Christmas or Black Friday, processing/delivery may take longer. We recommend placing orders early to avoid delays.
12. Contact for Shipping Queries
Email: info@saintlyfashion.com
Customer Care: +447464600001
Hours: Monday–Friday, 9 am–5 pm GMT